Question 1

How do I make a locker booking/operate the lockers?

Accepted Answer

It's very simple! Firstly, business customers please give us a call for your custom price for your business. And then, simply head in-store place your laundry in the lockers, lock the door with any 4 digit PIN and send us an SMS with your Name, Email & Locker Number(s) to 0432 071 896 and we will take care of the rest. For more information, head to our Laundry Services page (www.soapqueens.com.au/laundryservices)

Question 2

how do I prepare my laundry for depositing into the Drop & Go Lockers?

Accepted Answer

• Pre-treat any stains you know will be unable or difficult to be removed in a machine wash.
 • Check all washing instructions to make sure all items you include can be machine washed and tumble dried.
 • Check and empty all pockets
 • Do NOT include any DELICATES or HAND WASH ONLY items 
 • Loosely load your laundry or bag them and place them into our lockers

Question 3

How many lockers do you have available?

Accepted Answer

We have 15 lockers

Question 4

What if I drop off on a weekend? Will I get my order back on the weekend?

Accepted Answer

Unfortunately not. Any orders received on the weekend are available for collection on Monday afternoon, or Tuesday morning depending on slot availability.

Question 5

How much does your Business Laundry Service cost?

Accepted Answer

Our price for Business Laundry Services is tailored to your business needs. Please contact us today on 0412 398 434 or admin@soapqueens.com.au (admin@soapqueens.com.au)for your quotation.

Question 6

What if all my washing doesn't fit in 1 locker?

Accepted Answer

No problem. You can use multiple lockers. Your entire order will be processed together and ready for collection at the same time.

Question 7

Do you check and sort my laundry?

Accepted Answer

We will pre-sort your laundry into lights/whites/colours/blacks etc. However, we do ask that you check garment labels to ensure that they are safe to be machine washed and tumble dried. No delicate items should be placed in your laundry bags as we do not hand-wash garments. And please remember to check all pockets

Question 8

How do I pay for my Drop & Go Locker service?

Accepted Answer

We will call you to add you into our system and save a card on file for future locker orders.

Question 9

What is the turnaround time after we deposit our laundry into your lockers?

Accepted Answer

We endeavour to return your items within 24hrs excluding Weekends and Public Holidays/Public Holiday Weekends.

If you have an exceptionally large order, we may need extra time however we will always let you know if this is the case. Please see our Out of Our Control T&C's here. (https://www.soapqueens.com.au/terms-conditions)

Question 10

Who's responsibility is it to check washing instructions on items?

Accepted Answer

It is totally the responsibility of the customer to make sure the items they are including for our Laundry Services are able to be machine washed, and tumble dried. Please do not send any delicate or hand-wash only items as we do not offer cleaning of these items and accept no responsibility if you include these in your laundry for our Laundry Service.

Question 11

How will I know when my laundry is ready for collection?

Accepted Answer

You will receive an SMS advising that your laundry is ready for collection, along with your locker number(s) & code.

Question 12

How long do I have to collect my laundry from the lockers?

Accepted Answer

Please collect your laundry from our lockers within 24 hours. After this time a locker hire fee of $5 per day may be charged.

Question 13

Do I need to label my laundry bags?

Accepted Answer

No, that is not necessary. When you place your Locker order, you will send an SMS with your Name, Email & Locker Number(s) so that we know what locker(s) your orders are in.

Question 14

What laundry liquids/detergents do you use?

Accepted Answer

As standard, we use Rager Laundry Powder which is manufactured right here in Australia.

Alternatively, if you have sensitive skin we have a hypo-allergenic option for you (Tru-Earth Hypoallergenic/Unscented) so please let our staff know.

Question 15

Do you do dry-cleaning or other specialist services?

Accepted Answer

No sorry, we do not currently provide this service at this time.

Question 16

Do you offer an ironing service?

Accepted Answer

No, we do not offer an ironing service. We offer a Wash, Dry & Fold service only.

Question 17

Are your Laundry Services closed for Public Holidays?

Accepted Answer

Yes, our Laundry Services are closed during the Christmas & Easter periods, Public Holidays and some days within a long weekend. The lockers and our website will clearly show any holiday closure periods for our Wash, Dry & Fold Service when we are not processing locker orders. If you do deposit into the lockers during a holiday period, your order will be processed on the first business working day back.

Question 18

Are your staff Police Checked?

Accepted Answer

Yes our staff are all Police Checked and we are fully insured for your peace of mind.

Question 19

What if I'm not satisfied with the service I received?

Accepted Answer

We hope that doesn't happen however if it does, we want to know about it! Email us at admin@soapqueens.com.au (admin@soapqueens.com.au)and this will be sent to our director. We will always try and sort it out for you. It helps if you can send us photos of any problems within 48 hours so we can resolve it for you.

Question 20

What if I love the service Soap Queens gives me?

Accepted Answer

YAY! We always want to hear how Soap Queens has helped you! Make sure you tell us about it by leaving us a Google review by clicking here. (https://g.page/r/CQpTIbdjL3L7EB0/review)

Question 21

The FAQs did not answer my question. How can I contact you?

Accepted Answer

You can either Email Us (mailto:laundry@soapqueens.com.au)or alternatively, click on the Chat With Us button located at the bottom-right of our website, and we will get back to you as soon as we can.

LAUNDROMAT OPEN DAILY 6AM - 11PM (including Public Holidays)