It's very simple! Simply place your laundry in the lockers, lock the door with any 4 digit PIN and send us an SMS with your Name, Email & Locker Number(s) and we will take care of the rest. For more information, head to our Laundry Services page

We have 15 lockers

We will wash, dry & fold garments/items that are able to be machine washed & tumble dried. Items such as: Clothing Bedding: sheets, doonas, pillow cases, comforters, mattress protectors (fabric only!) Blankets

You can drop off laundry to the lockers at any time that the laundromat is open, between 6am - 11pm, 7 Days a Week, 365 Days a year. However, keep in mind that our Laundry Services hours are Monday - Friday, 10am - 3pm. Also, please note that our Laundry Services close during Public Holidays & Holiday Periods. But don't worry, it will be clearly signed on our Drop & Go Lockers and on our website if our Laundry Services are closed.

Unfortunately not. Any orders received on the weekend are available for collection on Monday afternoon, or Tuesday morning depending on slot availability.

Yes, our Laundry Services are closed during the Christmas & Easter periods, Public Holidays and some days within a long weekend. The lockers and our website will clearly show any holiday closure periods for our Wash, Dry & Fold Service when we are not processing locker orders. If you do deposit into the lockers during a holiday period, your order will be processed on the first business working day back.

Pre-treat any stains you know will be unable or difficult to be removed in a machine wash. Check all washing instructions to make sure all items you include can be machine washed and tumble dried. Check and empty all pockets Do NOT include any DELICATES or HAND WASH ONLY items Loosely load your laundry or bag them and place them into our lockers

Our price for Wash, Dry & Fold Locker Service is $7 per kg of laundry. This price is inclusive of GST. Check out our Pricing page for a full price list and more information.

We will call you to add you into our system and save a card on file for future locker orders.

No problem. You can use multiple lockers. Your entire order will be processed together and ready for collection at the same time.

We will pre-sort your laundry into lights/whites/colours/blacks etc. However, we do ask that you check garment labels to ensure that they are safe to be machine washed and tumble dried. No delicate items should be placed in your laundry bags as we do not hand-wash garments. And please remember to check all pockets

It is totally the responsibility of the customer to make sure the items they are including for our Laundry Services are able to be machine washed, and tumble dried. Please do not send any delicate or hand-wash only items as we do not offer cleaning of these items and accept no responsibility if you include these in your laundry for our Laundry Service.

We endeavour to return your items within 24hrs excluding Weekends and Public Holidays/Public Holiday Weekends. If you have an exceptionally large order, we may need extra time but we will always let you know if this is the case. Please see our Out of Our Control T&C's here.

You will receive an SMS advising that your laundry is ready for collection, along with your locker number(s) & code.

Please collect your laundry from our lockers within 24 hours. After this time a locker hire fee of $5 per day may be charged.

No, that is not necessary. When you place your Locker order, you will send an SMS with your Name, Email & Locker Number(s) so that we know what locker(s) your orders are in.

Yes. As we are folding each item of clothing, we inspect each item to make sure the item has been washed and dried to our standard. See our Terms & Conditions where we state that we do not guarantee all hard shifting stains will be removed. However, we do guarantee that your clothes will be returned properly washed, dried & folded/ironed. Hard shifting stains may not always be removed in a normal wash and may need specialty treatment. We will always listen to our customers and are here for you, so if you are ever not happy with the service we have provided please reach out so we can find a solution beneficial to both parties.

As standard, we use Rager Laundry Powder which is manufactured right here in Australia. Alternatively, if you have sensitive skin we have a hypo-allergenic option for you (Tru-Earth Hypoallergenic/Unscented) so please let our staff know.

No sorry, we do not currently provide this service at this time.

No, we do not offer an ironing service. We offer a Wash, Dry & Fold service only.

Your laundry will be washed, dried & folded or ironed and be presented in our biodegradable plastic bags folded.

Yes we certainly do! Our customers are important to us because let's face it, without our customers, we wouldn't be here! Customers can earn rewards across all aspects of our business, whether it be in-store or our Wash, Dry & Fold Service. That means that no matter how you are using Soap Queens, you are rewarded as a thank you from us! For every $100 spent, you'll earn $10 back to use on future services with us! (both in-store on our machines, and on our Wash, Dry & Fold Services).

We offer the following services: DIY Self-Service machines at our Cranbourne North Laundromat. In-Store Machine Transfer Service On-site DIY K9000 Dog Wash

Yes our staff are all Police Checked and we are fully insured for your peace of mind.

We hope that doesn't happen but if it does, we want to know about it! Email us at admin@soapqueens.com.au and this will be sent to our director. We will always try and sort it out for you. It helps if you can send us photos of any problems within 48 hours so we can resolve it for you.

YAY! We always want to hear how Soap Queens has helped you! Make sure you tell us about it by leaving us a Google review by clicking here.

You can either Email Us or alternatively, click on the Chat With Us button located at the bottom-right of our website, and we will get back to you as soon as we can.

We have everything that a standard laundromat has and more. Laundry shouldn't be a chore, and therefore we have added some extra comforts including a lounge with a massage chair and TV and a work-station. See the rest of our website for images and information, or come on in and see how we can make doing the laundry a more relaxing and convenient experience. We look forward to seeing you soon!

Our Laundry Lounge is located at 140 Wheelers Park Drive, Cranbourne North 3977.

Our Laundry Lounge is open 6am - 11pm 7 Days a Week, 365 Days a Year.

Yes, there is a carpark at the rear with ample parking and also surrounding street parking at the front and side.

Absolutely yes. For your convenience we have front and rear access into our laundromat with smart automatic opening/closing doors fitted.

We accept Cash, Credit/Debit Tap & Go on our easy-to-use payment kiosk and also QR Code/Scan Chip for Smartphones on each machine.

Yes, you will notice our friendly and helpful staff in-store during the week on and off at different times. Our staff are here to help with any questions you may have and also to assist in making sure you get all the savings and rewards we have to offer!

Yes. This is so important to us and therefore our store is fitted both inside and outside with high-tech CCTV Cameras and also security & surveillance.

Yes we do indeed and all of our machines are 2023 model state-of-the-art Heubsch machines which are remotely accessible should you need any assistance when an attendant is not on site.

Our laundromat is equipped with 9 Washers and 14 Dryers in total (including 1 x pet only washer and 1 x pet only dryer) 2 x 9kg washers 3 x 14kg washers 3 x 18kg washers 1 x 27kg jumbo washer 10 x 14kg dryers 4 x 20kg jumbo dryers For information on our pricing for our machines, please see our Pricing Page.

You can fit approximately 2 flat standard washing baskets in our 9kg washers. For more information on what fits in our different size machines, head to our Pricing Page and click on Self-Serve Washers & Dryers.

Yes. You can choose the machine you want to use based on the size of your doona/duvet. Be sure to check the washing instructions on the label first!

Yes, we have a dedicated pet only washer (14kg) and pet only dryer (14kg) in-store for your pet beds & blankets which are clearly marked PET ITEMS ONLY. Please do not use our other machines for such items.

Yes. We have a detergent vending machine with quality Rager Laundry Powder, Liquid & Softener for you to purchase or alternatively, you are welcome to bring your own.

Yes we certainly do! Our customers are important to us because let's face it, without our customers, we wouldn't be here! Customers can earn rewards across all aspects of our business, whether it be in-store or our Laundry Services. That means that no matter how you are using Soap Queens, you are rewarded as a thank you from us! For every $100 spent, you'll earn $10 back to use on future services with us! (both in-store on our machines, and on our Laundry Services).

Yes, you heard that right, we certainly do! We want our customers to find doing the laundry a relaxing experience and this is why we have spared no expense when it comes to the comfort of our Laundry Lounge. The massage chair accepts card payment/mobile tap only.

Yes, we cater for today's busy working customers. You will find our workstation in-store equipped with power outlets and USB's for charging your devices. And free complimentary WiFi is available for your convenience.

Yes, you heard that right. We have a K9000 DIY Dog Wash located at the rear of our laundromat, adjacent to the carpark for easy access. For as little as $10, bring your favourite furry family member and give them a well-deserved wash, flea-rinse and blow-dry! Click here for more information.

Too busy? No worries! We have two convenient Laundry Service options. See our Laundry Services page for more info

You will find our Dog Wash at the rear of our Laundry Lounge which is located at 140 Wheelers Park Drive, Cranbourne North 3977. Please enter via the rear gate from the rear carpark. Please do not bring your dog through the laundromat.

Yes, there is a carpark at the rear with ample parking and also surrounding street parking as well.

The Dog Wash accepts credit/debit card and tap & go for smartphones/smart watches. No cash accepted.

Yes. This is so important to us and therefore our Dog Wash is secured with a high-tech CCTV Camera and also security & surveillance.

Our Dog Wash is open 24/7 - 7 Days a Week, 365 Days a Year!

Our Dog Wash is a brand-new current TRU-BLU K9000 V2.0 model.

As little as $10! Bring your furry family member and give them a well deserved wash, condition, flea and tick rinse and blow-dry! $10 buys you 10 minutes. You can top-up extra time for an additional $5 for 5 minutes if you need it. Click here for more information on our Dog Wash.

Yes our Dog Wash has it's own roof area attached.

No. We have 1 Dog Wash which is securely fenced for your dog/dogs to roam. We asked that if the dog wash is currently in use, that you wait outside the secured area as only one customer/family is permitted to enter this area at a time. Waiting customers need to wait outside of this area until you remove your dog from the wash and secured area.

Any small to larger size dog can be washed in the K9000 V2.0

Our Dog Wash uses the K9000 Range of quality dog Shampoo, Conditioner & Flee and Tick rinse. These products have been refined since 2005 and are the best on the market, manufactured here in Australia, and are backed by veterinarians. These products will leave your favourite K9 smelling fresh and clean!

Yes, we do! For your convenience we have 1 x Pet Only Washer and 1 x Pet Only Dryer for washing/drying pet beds and blankets. These are one of our 14kg size machines and are clearly labelled.

Yes, you will notice our friendly and helpful staff in-store during the week on and off at different times. Our staff are here to help with any questions you may have.