Laundry Services
Domestic Laundry Service
In-Store Weekend Machine Transfer Service
Wash & Dry - No Folding - Detergents included
We transfer from washers to dryers for you!
Service Counter Operating Hours
Saturday & Sunday: 10am - 4pm
*Last transfers taken at 3pm.
PRICE: $3.50 per washer (+ machine costs)
How It Works:
Step 1
Load your laundry into washers including your laundry detergents (or ours if you'd prefer)
Step 2
Pay our team at the Laundry Services counter for your washers, dryers & transfer in one transaction
Step 3
Go and enjoy your day! We take care of the washing & drying
Step 4
You'll receive an SMS when your laundry is ready to collect!
Won't be collecting straight away? We can lock it in our laundry lockers for you to collect later!
Business Laundry Service
*Service not available on weekends
Wash, Dry & Fold for your business!
We can organise Pickup & Delivery or alternatively, we have convenient Drop & Go Laundry Lockers located at the front of the store for drop-off & pickup!
*Available during store opening hours of 6AM - 11PM
Instructions For Locker Drop-off & Pickup:
Step 1
Drop off your laundry into our Drop & Go Lockers in-store either loosely or in bags
Enter any 4 digit PIN and press # to lock your locker
Step 2
SMS your details to 0432 071 896
Send: Name, Email & Locker No(s)
Return Customers: Send Locker No(s) ONLY
Step 3
An order confirmation SMS will be sent
We will Wash, Dry & Fold your laundry
Step 4
Your order is complete & ready for pickup!
You will receive an SMS with your Locker No(s) and PIN code for collection
Professional Service
Your laundry is washed and dried in our state-of-the-art laundromat using our Heubsch washers & dryers and folded by our professional team of Soap Queens using top quality laundry products.
Fast Turnaround
Our standard turnaround time for Business Wash, Dry & Fold orders is 24hrs.
Environmentally Friendly
We are environmentally conscious which is why, where we can, we use biodegradable/eco-friendly products right across our business.
Frequently Asked Questions
It's very simple! Firstly, business customers please give us a call for your custom price for your business. And then, simply head in-store place your laundry in the lockers, lock the door with any 4 digit PIN and send us an SMS with your Name, Email & Locker Number(s) to 0432 071 896 and we will take care of the rest. For more information, head to our Laundry Services page
Pre-treat any stains you know will be unable or difficult to be removed in a machine wash.
Check all washing instructions to make sure all items you include can be machine washed and tumble dried.
Check and empty all pockets
Do NOT include any DELICATES or HAND WASH ONLY items
Loosely load your laundry or bag them and place them into our lockers
We have 15 lockers
Unfortunately not. Any orders received on the weekend are available for collection on Monday afternoon, or Tuesday morning depending on slot availability.
Our price for Business Laundry Services is tailored to your business needs. Please contact us today on 0412 398 434 or admin@soapqueens.com.au for your quotation.
No problem. You can use multiple lockers. Your entire order will be processed together and ready for collection at the same time.
We will pre-sort your laundry into lights/whites/colours/blacks etc. However, we do ask that you check garment labels to ensure that they are safe to be machine washed and tumble dried. No delicate items should be placed in your laundry bags as we do not hand-wash garments. And please remember to check all pockets
We will call you to add you into our system and save a card on file for future locker orders.
We endeavour to return your items within 24hrs excluding Weekends and Public Holidays/Public Holiday Weekends.
If you have an exceptionally large order, we may need extra time however we will always let you know if this is the case. Please see our Out of Our Control T&C's here.
It is totally the responsibility of the customer to make sure the items they are including for our Laundry Services are able to be machine washed, and tumble dried. Please do not send any delicate or hand-wash only items as we do not offer cleaning of these items and accept no responsibility if you include these in your laundry for our Laundry Service.
You will receive an SMS advising that your laundry is ready for collection, along with your locker number(s) & code.
Please collect your laundry from our lockers within 24 hours. After this time a locker hire fee of $5 per day may be charged.
No, that is not necessary. When you place your Locker order, you will send an SMS with your Name, Email & Locker Number(s) so that we know what locker(s) your orders are in.
As standard, we use Rager Laundry Powder which is manufactured right here in Australia.
Alternatively, if you have sensitive skin we have a hypo-allergenic option for you (Tru-Earth Hypoallergenic/Unscented) so please let our staff know.
No sorry, we do not currently provide this service at this time.
No, we do not offer an ironing service. We offer a Wash, Dry & Fold service only.
Yes, our Laundry Services are closed during the Christmas & Easter periods, Public Holidays and some days within a long weekend. The lockers and our website will clearly show any holiday closure periods for our Wash, Dry & Fold Service when we are not processing locker orders. If you do deposit into the lockers during a holiday period, your order will be processed on the first business working day back.
Yes our staff are all Police Checked and we are fully insured for your peace of mind.
We hope that doesn't happen however if it does, we want to know about it! Email us at admin@soapqueens.com.au and this will be sent to our director. We will always try and sort it out for you. It helps if you can send us photos of any problems within 48 hours so we can resolve it for you.
YAY! We always want to hear how Soap Queens has helped you! Make sure you tell us about it by leaving us a Google review by clicking here.
You can either Email Us or alternatively, click on the Chat With Us button located at the bottom-right of our website, and we will get back to you as soon as we can.